1. For the customer who first time contact you, it will be necessary for them to fill in their email address first to send out the message
2. This email address will be saved under "Details" and automatically synced with the relevant order information in your Shopify store.
3. When the customer goes offline, the "Send" button will change to "Send email", which means your last three messages can be sent directly to their email inbox.
4. Customer will receive an email of your last messages in their email inbox.
We hope this helps! If you need further assistance, don’t hesitate to contact us, our team is here for you!