Quick Replies help you respond faster by saving frequently used messages. You can create, use, edit, or delete them anytime in your ChatWILL Inbox.
Creating and Managing Quick Replies
Method 1: From Preferences：
1. From your ChatWILL Inbox, go to Preferences.
2. Click Quick Reply, select Create Quick Reply.
3. Enter a shortcut (up to 32 characters) and a response (up to 120 characters).
4. After adding your Quick Reply, click Save to apply your changes.
💡 Tip: Choose short, easy-to-remember shortcuts for faster replies.
Method 2: From a Conversation
1. Open a conversation in your ChatWILL Inbox.
2. Click the ⚡ Lightning Icon (Quick Reply icon) in the chat box.
3. Select Manage, it will redirect you to the page to create or edit your Quick Replies.
Using a Quick Reply
1. Open a conversation in your ChatWILL Inbox.
2. Click the ⚡ Lightning Icon (Quick Reply icon) in the chat box.
3. Browse the list of Quick Replies you have created.
- You can scroll through the list, or
- Use the Search bar to find a Quick Reply by typing its shortcut.
4. Click on a Quick Reply, and it will automatically be added to your chat box.
Editing or Deleting a Quick Reply
Edit a Quick Reply:
bFrom your Quick Reply list, click directly on the Quick Reply you want to edit.
2. The editor will open, allowing you to update the shortcut or response.
3. Save your changes.
Delete a Quick Reply
1. From your Quick Reply list, click the Quick Reply you want to remove.
2. Select Delete Quick Reply.
3. Confirm the deletion.
📘 Additional Notes
There is no limit to how many Quick Replies you can create.
They are ideal for frequently asked questions and standard responses.
When you reach the end of your Quick Reply list, you’ll see the message:
“Yay! You have seen it all.”
We hope this helps! If you need further assistance, don’t hesitate to contact us, our team is here for you!