To allow a new team member to access the ChatWILL AI Chatbot Inbox, the Shopify store owner needs to add them to the store’s Staff list and grant the required permissions. Once added, the staff member can log in with their own Shopify account to view and manage ChatWILL Inbox conversations.
1. Log in to your Shopify admin account and click Settings in the bottom-left corner.
2. Go to Users and permissions, then click Add staff.
3. Enter the staff member’s details (name, email, etc.) and set their store permissions as needed.
4. Scroll down to App and sales channel permissions, and check ChatWILL – AI Chatbot.
5. Click Send invite to send the invitation.
6. The staff member will receive an invitation email.
7. If they already have a Shopify account, they can simply log in to verify. If not, they’ll need to complete the registration process.
8. Once the invitation is accepted, the store owner will receive a confirmation email.
9. The staff member can now access the ChatWILL AI Chatbot Inbox directly from their Shopify account.
We hope this helps! If you need further assistance, don’t hesitate to contact us, our team is here for you!