When you type in the chat box, the Enter/Return key on your keyboard can do two different things:
1. Send the Message
On most computers: just press Enter/Return → your message is sent right away.
On Mac: sometimes you need to press Command (⌘) + Enter/Return to send.
2. Start a New Line (without sending)
If you want to write a longer message and add a line break (go to the next line without sending yet):
On Windows: press Shift + Enter/Return
On Mac (when Command + Enter is used to send): just press Enter/Return
How to Adjust the Enter/Return Key Settings?
Option 1: From Preferences
1. Go to your ChatWILL Inbox, click Preferences.
2. Click Message Preferences. Choose whether Enter/Return should:
a. Send the message, or
b. Add a new line.
Option 2: From the Chat Box
1. In your ChatWILL Inbox, open a conversation.
2. Below the chat box, click Edit Settings. This will take you directly to the page where you can adjust the Enter/Return key settings.
