1. From your ChatWILL Inbox, go to Preferences to access your profile settings.

2. Select Message Preferences.

3. Click your avatar to upload a new picture.
a. Recommended size: 60 × 60 px
b. Maximum file size: 5 MB
c. Supported formats: PNG, JPG, JPEG

4. Update your display name. You can set a display name with up to 60 characters.
a. For best results, we recommend using a short and simple name.
b. This makes it easier for customers to remember and pronounce your name.
