By following the steps below, you can add a ChatWILL shortcut to your mobile phone's home screen and reply to customer messages anytime, anywhere.📱 For iPhone Users1. In ChatWILL desktop, go to Inbox → Preferences → Notification, then click Install App.2. On your iPhone, open the camera or or QR code scaner, select iOS from the navigation bar, and scan the QR code provided.3. A log in page appears, enter your email address associate with ChatWILL. 4. Check your email and enter the verification code to complete the email verification. 5. After logging in successfully, tap the three dots icon in the bottom right corner, then select Share. 6. Tap Add to Home Screen. 7. ChatWILL's shortcut icon will now be added to your home screen. You do not need to log in again — simply tap the icon to open ChatWILL and start chatting with your customers. 🤖 For Android UsersAt the beginning, please select Android instead of iOS, then follow the same steps above to complete the setup. If you have any issues during the installation, feel free to contact our support team for assistance.

1. For the customer who first time contact you, it will be necessary for them to fill in their email address first to send out the message 2. This email address will be saved under "Details" and automatically synced with the relevant order information in your Shopify store.3. When the customer goes offline, the "Send" button will change to "Send email", which means your last three messages can be sent directly to their email inbox. 4. Customer will receive an email of your last messages in their email inbox. We hope this helps! If you need further assistance, don’t hesitate to contact us, our team is here for you!

1. Go to ChatWILL - AI Chatbot, click inbox, and click "Go to inbox". 2. You will find the new message in "Unread" list.3. Once you replied, the message will go to "Unassigned" list by default4. You can assign this conversation to yourself 5. An assign record will display in the conversation.6. This conversation will only visible in "Assigned to me" list, only you can see this conversation 7. After assigning to yourself, you will also receive a notification in you email. We hope this helps! If you need further assistance, don’t hesitate to contact us, our team is here for you!

1. From your ChatWILL Inbox, go to Preferences to access your profile settings.2. Select Message Preferences.3. Click your avatar to upload a new picture.a. Recommended size: 60 × 60 pxb. Maximum file size: 5 MBc. Supported formats: PNG, JPG, JPEG 4. Update your display name. You can set a display name with up to 60 characters.a. For best results, we recommend using a short and simple name.b. This makes it easier for customers to remember and pronounce your name.We hope this helps! If you need further assistance, don’t hesitate to contact us, our team is here for you!

Welcome to ChatWILL AI Chatbot! To get started and show the chat widget on your store, please follow these steps.1. On the ChatWILL AI Chatbot homepage, click Turn on chat. This will take you to App embeds in your theme. 2. Enable the ChatWILL AI Chatbot there, then click Save.3. Back to ChatWILL, in the Chat widget settings, turn on Display chat widget on your store. 4. Finally, visit your store to confirm that the chat widget is displayed correctly. We hope this helps! If you need further assistance, don’t hesitate to contact us, our team is here for you!

Currently, ChatWILL does not have a standalone mobile app. To check your inbox messages on your phone, please install the Shopify mobile app first and access ChatWILL through it.📱 For iPhone Users1. Open the App Store in your iPhone and download the Shopify app.2. In the Shopify app, go to the search bar and type "ChatWILL". Click "Search ChatWILL in Shopify App Store."3. Tap “Install” to add ChatWILL to your Shopify. 4. Once installed, tap “Go to Inbox” in the hompage.5. Then you will be able to view your messages directly on mobile.🤖 For Android UsersOpen Google Play and download the Shopify app. Follow the same steps above to search, install, and open ChatWILL from within Shopify.We hope this helps! If you need further assistance, don’t hesitate to contact us, our team is here for you!

Enable this option to show a marketing opt-in checkbox to customers in the pre-chat form. Customers can choose to subscribe to your marketing emails before starting the chat. We hope this helps! If you need further assistance, don’t hesitate to contact us, our team is here for you!