Blocking a Conversation1. In Chatwill Inbox, open the conversation you want to block. At the top, click the Block icon. 2. Once blocked, the conversation will automatically move to the Blocked Inbox. - The agent name and time of blocking will be recorded and displayed for reference.Unblocking a Conversation1. To unblock, simply click the same Unblock button you used when blocking. 2. Once unblocked, this conversation will be moved back to the regular inbox. Note: The block effect only applies to the current conversation. If the same customer starts a new conversation, it will still appear in your Inbox.We hope this helps! If you need further assistance, don’t hesitate to contact us, our team is here for you!

Quick Replies help you respond faster by saving frequently used messages. You can create, use, edit, or delete them anytime in your ChatWILL Inbox.Creating and Managing Quick RepliesMethod 1: From Preferences：1. From your ChatWILL Inbox, go to Preferences.2. Click Quick Reply, select Create Quick Reply. 3. Enter a shortcut (up to 32 characters) and a response (up to 120 characters).4. After adding your Quick Reply, click Save to apply your changes. 💡 Tip: Choose short, easy-to-remember shortcuts for faster replies.Method 2: From a Conversation1. Open a conversation in your ChatWILL Inbox. 2. Click the ⚡ Lightning Icon (Quick Reply icon) in the chat box. 3. Select Manage, it will redirect you to the page to create or edit your Quick Replies.Using a Quick Reply1. Open a conversation in your ChatWILL Inbox. 2. Click the ⚡ Lightning Icon (Quick Reply icon) in the chat box.3. Browse the list of Quick Replies you have created.- You can scroll through the list, or- Use the Search bar to find a Quick Reply by typing its shortcut.4. Click on a Quick Reply, and it will automatically be added to your chat box. Editing or Deleting a Quick ReplyEdit a Quick Reply:bFrom your Quick Reply list, click directly on the Quick Reply you want to edit.2. The editor will open, allowing you to update the shortcut or response. 3. Save your changes.Delete a Quick Reply1. From your Quick Reply list, click the Quick Reply you want to remove. 2. Select Delete Quick Reply.3. Confirm the deletion. 📘 Additional NotesThere is no limit to how many Quick Replies you can create.They are ideal for frequently asked questions and standard responses.When you reach the end of your Quick Reply list, you’ll see the message:“Yay! You have seen it all.” We hope this helps! If you need further assistance, don’t hesitate to contact us, our team is here for you!

1. When a customer is browsing your store, their online status will appear in the ChatWILL's conversation list.2. You can view the customer’s online status directly in your conversation list. 3. If the customer leaves the pages, the status will show as empty. 4. When the customer goes offline, the "Send" button will change to "Send email", which means your last three messages can be sent directly to their email inbox. 5. Customer will receive an email of your last 3 messages in their email inbox. We hope this helps! If you need further assistance, don’t hesitate to contact us, our team is here for you!

When you type in the chat box, the Enter/Return key on your keyboard can do two different things:1. Send the MessageOn most computers: just press Enter/Return → your message is sent right away.On Mac: sometimes you need to press Command (⌘) + Enter/Return to send.2. Start a New Line (without sending)If you want to write a longer message and add a line break (go to the next line without sending yet):On Windows: press Shift + Enter/ReturnOn Mac (when Command + Enter is used to send): just press Enter/ReturnHow to Adjust the Enter/Return Key Settings?Option 1: From Preferences1. Go to your ChatWILL Inbox, click Preferences. 2. Click Message Preferences. Choose whether Enter/Return should: a. Send the message, or b. Add a new line.Option 2: From the Chat Box1. In your ChatWILL Inbox, open a conversation.2. Below the chat box, click Edit Settings. This will take you directly to the page where you can adjust the Enter/Return key settings.We hope this helps! If you need further assistance, don’t hesitate to contact us, our team is here for you!

1. For the first time contact customer, it will neccasary to fill in their email address first to send out the message 2. This email address will be collected in "Details" and sync relevant order information in your Shopify store.Note: when a new customer fist time start a new conversation on ChatWILL AI Chatbot, only recent 45 days order info can be synced to the detailsWe hope this helps! If you need further assistance, don’t hesitate to contact us, our team is here for you!

ChatWILL is built to help you understand your customers better and create more meaningful conversations. With ChatWILL’s brand-new Browsing Activity Panel, you can now see — in real time — which pages your customer is viewing on your store!How to Use?Open any chat in your ChatWILL Inbox. You’ll see a Browsing Activity section on the right, showing the pages your customer is currently viewing in real time. What you can do with it?1. Instantly view your customer’s current and recent browsing history in the right-hand panel of your inbox.2. Even if they leave your store and come back later, ChatWILL automatically updates their latest browsing activity.3. Gain valuable insights into what your customers are interested in — no need to ask!