Track My Order → Redirect To OptionsUnder "Track my order" → "Redirect to", you’ll find three options:Shipping carrier's tracking pageCustom tracking linkParcel Panel tracking pageThese determine which page your customers will be taken to when they click on their tracking number.1. Shipping carrier's tracking page When customers click the tracking number, they will be redirected to the official website of the shipping carrier (e.g., USPS, DHL).The tracking number is automatically filled in, so customers can immediately view their shipment status without entering any details.2. Custom tracking linkYou can set your own tracking page, such as a logistics provider or a third-party app.NOTE: After redirection, customers may need to manually enter their tracking number again.3. Parcel Panel tracking page (This option's link cannot be modified).When customers click the tracking number They will be redirected to Parcel Panel’s official tracking page, the tracking number is automatically recognized. Customers can instantly view detailed shipping information. 👉 Recommendation: For the best customer experience, use Shipping carrier’s tracking page or Parcel Panel tracking page, as they don’t require manual input.We hope this helps! If you need further assistance, don’t hesitate to contact us, our team is here for you!

Chatwill AI Chatbot allows your customers to track their orders directly from the chat widget.1. Enable the Order Tracking featureGo to Chat Widget → Content → Tools, then enable the Track my order button.2. Customer clicks "Track my order"When customers click the button, a message "Track my order" and tracking widget will appear.Customers can search by Order number + Email/PhoneOr by Tracking number3. Order details displayedAfter entering their information, customers can see full order details, including:Order status and shipping progressProducts and quantitiesTotal amountShipping informationOrder creation time4. Redirect to tracking pageWhen customers click the tracking number, they will be redirected to the tracking page (see the 2nd screenshot). We hope this helps! If you need further assistance, don’t hesitate to contact us, our team is here for you!