Published: 2026-05-15
ChatWILL automatically sends email notifications in specific scenarios to help agents and customers stay updated and avoid missing important messages. Below is a detailed explanation of each email notification type and when it is triggered.
When a conversation is assigned to you.
An email notification is sent to your inbox immediately.
When you send a test email from the Notification settings.
Select Email notification only and click Send test notification.
A test email is sent to your inbox immediately. This helps verify that your email notification settings are working correctly.
When a customer sends you a message and it remains unread for more than 15 minutes, an email reminder is sent to your inbox.
Note: This email is only sent if the message stays unread continuously for 15 minutes.
