Published: 2026-05-27

Chatwill AI Chatbot allows your customers to track their orders directly from the chat widget.

1. Enable the Order Tracking feature

Go to Chat Widget -> Content -> Tools, then enable the Track my order button.

2. Customer clicks "Track my order"

When customers click the button, a message "Track my order" and tracking widget will appear.

• Customers can search by Order number + Email/Phone
• Or by Tracking number

3. Order details displayed

After entering their information, customers can see full order details, including:

• Order status and shipping progress
• Products and quantities
• Total amount
• Shipping information
• Order creation time

4. Redirect to tracking page

When customers click the tracking number, they will be redirected to the tracking page (see the 2nd screenshot).