Published: 2026-06-02
When you type in the chat box, the Enter/Return key on your keyboard can do two different things:
1. Send the Message
On most computers: just press Enter/Return -> your message is sent right away.
On Mac: sometimes you need to press Command + Enter/Return to send.
2. Start a New Line (without sending)
If you want to write a longer message and add a line break:
On Windows: press Shift + Enter/Return
On Mac: when Command + Enter is used to send, just press Enter/Return.
1. Go to your ChatWILL Inbox, click Preferences.
2. Click Message Preferences. Choose whether Enter/Return should send the message or add a new line.
1. In your ChatWILL Inbox, open a conversation.
2. Below the chat box, click Edit Settings. This will take you directly to the page where you can adjust the Enter/Return key settings.
We hope this helps! If you need further assistance, don’t hesitate to contact us, our team is here for you!