Published: 2026-05-24

ChatWILL provides AI Analytics dashboard that helps you track AI performance, monitor automation efficiency, and measure the time saved by your support team.

What data can I see in the Analytics dashboard?

In the Analytics dashboard, you can view the following core metrics:

• Total conversations - Total number of conversations handled by AI
• AI Resolved - Number of messages successfully replied to by AI
• Transferred to Human - Number of conversations transferred to human agents
• Time saved - Estimated time saved by AI automation

How is "Time saved" calculated?

Time saved represents the estimated amount of human working time saved by AI during the selected period.

By default, ChatWILL calculates this based on an industry-standard average handling time per reply:

Saved Time = (Average Reply Time per Ticket in minutes x Tickets Resolved by AI) / 60

This provides a clear view of how much efficiency AI brings to your support team.

Can I customize the time calculation standard?

Yes. You can customize the standard reply handling time to better match your team’s actual workflow.

1. Click the Edit button next to the “Time saved” section.