1. Create instant answers
1. From your Shopify Admin, go to ChatWILL – AI Chatbot App → Chat Widget.
2. Click "Create Instant Answer."
3. Enter the question and answer details, then click Save once done.
2. Managing Visibility
To control the visibility of your Instant Answers, simply toggle the "Turn Off" button. This will hide them from the widget.
How It Works?
1. Once you’ve created your Instant Answers, these questions will appear inside your chat widget when visitors open the live chat.
2. Customers can select a question to view the answer.
3. Before starting their first chat, they will be asked to provide their email address.
4. After submitting it, the selected answer will be displayed automatically.
Important Notes
Instant Answers only appear in new conversations or new live chats.
They provide predefined responses and will not elaborate further if customers ask follow-up questions.
→ We recommend making each answer clear, complete, and easy to understand.If a customer wants to ask another question, they need to scroll up and select a different Instant Answer from the list.
We hope this helps! If you need further assistance, don’t hesitate to contact us, our team is here for you!